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Information Research and Retrieval
Penco Information Retrieval, Inc. specializes in retrieving medical, scientific & legal literature, law reviews
and patents. At PIR, we understand the need for a swift and cost-effective way to retrieve vital information.
PIR responds quickly and effectively to your information needs because we we are centrally located in the Washington
metropolitan area. This allows us daily access to many major government and university libraries. Our
convenient location enables our trained staff to concentrate their efforts on short response times for all document
requests.
 Response Times
We have regular, rush and super rush service depending on your time constraints. The response times
for these services vary from three (3) day delivery to same day delivery. If you are located outside of the
Washington, DC area, we will mail your request, via the carrier of your choice, according to these same response
times - delivery then depends on that carrier. Even with rapid response times, our rates remain lower than
our competitors.
Placing Your Request
Requesting articles from PIR is easy. You can place your request online by clicking Client Login, fax your request, or call our
office. If you have a same-day turnaround request, please call our office to notify us. This notification will
help us to get the information you need, when you need it. For all types of orders, use the request method of your
choice.
Order Status
Upon completion of your request, we will send, along with your references, a "Completed Request - Information
Sheet", (commonly referred to as "Green Sheet") informing you of any applicable information regarding
the citations on your request.
OCLC
If we are unable to locate your request locally via the libraries that we access, we can search for holdings at
other libraries located in the United States via the Worldcat database on OCLC, upon your request. We will note
exactly what was generated by the OCLC search on your "Green Sheet" when we deliver your request and
when applicable we will deliver a copy of the resulting OCLC search printout.
Delivery
We have several different types of delivery. These include courier, U.S.
Postal Service, UPS, Federal Express and fax. Please indicate which type of delivery you would prefer us to use.
Our standard delivery method is via courier for clients located within the Washington, DC area and via FedEx for
clients who are located outside the Washington, DC area. |
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